Returns Policy

Does Autoclaves USA accept returns?
Yes, returns are accepted within 30 days of the shipping date. Contact Autoclaves USA immediately to process your return.

Autoclaves USA is not responsible for shipping customer returns unless the product is declared defective under properly documented evidence.
If you decide to return the product, the box and the device with all its equipment must be perfect and unused to be able to sell it to another interested customer.
First you must send us the product perfectly packaged as it was sent to our facilities in Miami 480 W 84th St, Unit 105, Hialeah FL 33014, United States. Here we will review it and verify that everything is correct and then the full refund of the purchase amount will be made.
• Failure to install and use the equipment in accordance with the manufacturer’s specifications found in the user manual voids the return policy and forfeits any refund. To ensure return acceptance, the equipment must be installed correctly as directed in the manual or by a supplier approved by Autoclaves USA.
• Returns are calculated based on the original payment minus all shipping costs and a 15% restocking fee.
• Refunds are processed within 10 business days after receiving the returned product and verifying its correct condition.
• Returns are not accepted on items “sold in pieces” or described as “non-functional.”
Does Autoclaves USA pay for shipping if I choose to return the product?
Unless the item is faulty, we do not cover shipping if you wish to return the product. If damaged during shipping, please do not sign for the item and the sender will return it to us. If you wish to return an item that is not defective, we have top-notch customer service available to assist you with the shipping logistics of your product.
What should I do if the package arrives damaged?
Don’t sign for it. Immediately reject the package. If you can, take a photo of the damage before the item leaves your office with the delivery driver.
Best practice is to refuse the package and call us immediately, so we know to expect the item when it arrives and can file a damage claim with the delivery service as soon as possible.

What happens after the 30 day return policy if I don’t want the item?
We do not accept returns after the 30 days are up. If you would like to sell the item to us or ship it to us, please contact our department at +1 945 997 3532