Shipment

• Ground items ship within 1–3 business days after payment clears.
• Freight items ship within 6 business days after payment clears.
• Shipping is $50 within the 48 contiguous U.S. states and $90 to Canada.
• All freight items are delivered outside or curbside only. Residential delivery, limited truck access, indoor delivery, or upstairs/downstairs delivery may require additional fees and must be coordinated with your seller.
• Drop-shipping items may take up to 4 weeks to process after payment clears.
• Pre-arranged shipping costs apply only to deliveries within the continental United States and Canada.
• Any additional international shipping fees, duties, taxes, or customs charges are the buyer’s responsibility.

Can I combine shipping if I purchase two or more items?

Call us at +1 945 997 3532, and we will be happy to optimize your order for the lowest shipping cost. Combining multiple items into one shipment may or may not reduce the shipping cost, since costs are based on weight and distance—not the number of pieces.

All orders must be paid for and shipped within 10 business days.

What is the difference between a ship date and a delivery date?

The ship date is the date your order leaves our warehouse. The delivery date is the estimated date it arrives at your address.

Can I expedite shipping?

Yes. Expedited shipping is available during normal business hours. Please call us, and our sales or customer service team will help arrange it. Additional charges may apply.

Can I delay my shipment?

Yes, as long as the item has not left our facilities when you notify us.

Will I receive a tracking number?

Yes. You will receive a tracking number for almost all domestic shipments. If you do not receive one, please email info@autoclavesusa.com, and we will be happy to assist you.

Do you ship to P.O. boxes?

No. Most products we sell are too large for P.O. boxes. If your account has a P.O. box address, we will contact you to request an alternate delivery address. If we cannot reach you because there is no accurate phone number or email address on file, your order will be canceled and refunded.

Do you ship internationally?

We ship to the United States and Canada. Shipping costs are displayed during checkout based on the destination address provided.

Please review shipping costs before completing payment. Any additional fees, duties, taxes, or customs clearance charges are the buyer’s responsibility.

If you have questions before placing an order, please contact us with your country, city, and ZIP/postal code.

Can I get a shipping quote?

We are happy to provide a shipping quote. Please note that quotes are estimates. To provide the most accurate quote, we need your country, city, and ZIP/postal code.

Do you install the equipment?

Installation is not included with your purchase. If you need help, we can assist you with virtual installation support.

Do I need to be present to receive my item?

Not for all items, but we recommend shipping to an address where someone you trust is available during normal business hours. All items over $100 require an adult signature upon delivery.

Software

Where is the software for my computer?

The software and manuals are included on the autoclave USB drive.

Payments

Payment must be received within 3 days, or your order will be canceled and the item will be listed for sale again.

We accept bank transfers, debit and credit cards, and electronic checks (ACH).

For payment questions, please call +1 945 997 3532. Our service team will be happy to help.